An extensive collection of Presence,
Collaboration & Messaging Tools designed to ensure enhanced productivity and
superior customer relations.
As an integral part of our Managed Services
offerings, we are focused on providing a suite of Presence, Collaboration and
Messaging tools that are designed to address your business challenges.
Inter-Tel’s award-winning software solutions are designed to enhance your
organization’s operations, streamline employee productivity, facilitate
mobility and increase the levels of customer service you provide.
What Are Presence Tools?
Presence tools simplify how, when and where a user wishes to communicate. These
tools allow others to gain visibility into a user’s situation, so they become
more aware of key information, such as availability and location. Additionally,
Presence tools enable a user to stay connected to associates, customers,
partners and vendors—especially if they’re geographically dispersed.
What Are Collaboration Tools?
Collaboration tools enable enterprises to foster a dynamic, real-time
environment in order to share ideas and information to achieve common goals.
Collaboration tools allow two or more people in geographically dispersed
locations to communicate more effectively—streamlining business processes,
improving customer care, enhancing employee productivity and reducing expenses.
What Are Messaging Tools?
Messaging tools enable businesses to have an “always on” channel of
communication. These e tools capture incoming messages and store the
communication history for immediate or delayed access. Our messaging
technologies enable users to automate message capture for more effective time
management, as well as enhance every element—sender/receiver, message and
transport—of the communication process.
Conway Communications Suite of Presence,
Collaboration & Messaging Tools Include:
Applications Platform: IVR
allows businesses to automate call handling and provide your customers with
access to your information and services 24 hours-a-day; address your unique
business needs by customizing IVR applications to automate transactions,
send outbound messages and more
Attendant Console provides a
unique user-friendly interface allows employees to view the real-time status
of associates for quick call processing
Call Center Suite/Work Group Tools
is a collection of management tools, agent and workgroup tools, and server
modules, that enable your organization to view real-time and historical call
statistics to increase productivity, reduce expenses and provide outstanding
customer service
Connection Assistant® is a
workgroup productivity tool that provides enhanced call handling, flexible
programming of extensions to manage call activity, screen-pops of
frequently-used applications, co-workers’ availability and more
Enterprise™ Conferencing
offers a low-cost, in-house audio conferencing and Web presentation solution
that enables your business to facilitate real-time communication with
dispersed resources, vendors, clients and customers
Enterprise™ Instant Messaging
allows users to quickly respond to critical business matters securely,
create groups for easy management, view online status of coworkers and
attach important files and images to IMs or chat sessions
Unified Communicator® software
enables your associates to effectively manage your communications with
powerful features such as routing rules, presence status of coworkers,
personalized call handling, customized greetings, call history, consolidated
contacts and more
Unified Messaging software
streamlines all of your e-mail, fax, and voice mail messages into one
universal mailbox to increase your productivity and responsiveness to
customer requests or critical business matters
Voice Processing enables your
business to link your customers to the information they need 24/7; includes
an automated attendant, call routing announcements, record-a-call
capabilities and robust voice mail features.