Whether you are a stand-alone company with traveling associates or an enterprise with multiple facilities and mobile staff, Conway Communications, Inc. communications solutions will unify and streamline your resources for better customer service, interaction and collaboration.

IP Telephony

Easily and affordably connect your remote locations and mobile professionals. Today's business communication needs demand anytime, anywhere connectivity pushing the limits of collaboration well beyond company walls. The desire to create the virtual office utilizing an enterprise landscape with new collaboration and mobility tools is a key driver to achieving operational success. IP communications provide organizations with a wealth of options that impact the way you communicate internally and externally. The challenges once posed by multiple office locations, mobile professionals, partners and suppliers have become negligible.  Axxess® Converged Communications Platform unifies the varying technologies you leverage, such as wireless, cellular, LAN/WAN, Internet and PDA [Back to Top]

Applications

An extensive collection of Presence, Collaboration & Messaging Tools designed to ensure enhanced productivity and superior customer relations.

As an integral part of our Managed Services offerings, we are focused on providing a suite of Presence, Collaboration and Messaging tools that are designed to address your business challenges. Inter-Tel’s award-winning software solutions are designed to enhance your organization’s operations, streamline employee productivity, facilitate mobility and increase the levels of customer service you provide.

What Are Presence Tools?
Presence tools simplify how, when and where a user wishes to communicate. These tools allow others to gain visibility into a user’s situation, so they become more aware of key information, such as availability and location. Additionally, Presence tools enable a user to stay connected to associates, customers, partners and vendors—especially if they’re geographically dispersed.

What Are Collaboration Tools?
Collaboration tools enable enterprises to foster a dynamic, real-time environment in order to share ideas and information to achieve common goals. Collaboration tools allow two or more people in geographically dispersed locations to communicate more effectively—streamlining business processes, improving customer care, enhancing employee productivity and reducing expenses.

What Are Messaging Tools?
Messaging tools enable businesses to have an “always on” channel of communication. These e tools capture incoming messages and store the communication history for immediate or delayed access. Our messaging technologies enable users to automate message capture for more effective time management, as well as enhance every element—sender/receiver, message and transport—of the communication process.

Conway Communications Suite of Presence, Collaboration & Messaging Tools Include:

• Applications Platform: IVR allows businesses to automate call handling and provide your customers with access to your information and services 24 hours-a-day; address your unique business needs by customizing IVR applications to automate transactions, send outbound messages and more

• Attendant Console provides a unique user-friendly interface allows employees to view the real-time status of associates for quick call processing

• Call Center Suite/Work Group Tools is a collection of management tools, agent and workgroup tools, and server modules, that enable your organization to view real-time and historical call statistics to increase productivity, reduce expenses and provide outstanding customer service

• Connection Assistant® is a workgroup productivity tool that provides enhanced call handling, flexible programming of extensions to manage call activity, screen-pops of frequently-used applications, co-workers’ availability and more

• Enterprise™ Conferencing offers a low-cost, in-house audio conferencing and Web presentation solution that enables your business to facilitate real-time communication with dispersed resources, vendors, clients and customers

• Enterprise™ Instant Messaging allows users to quickly respond to critical business matters securely, create groups for easy management, view online status of coworkers and attach important files and images to IMs or chat sessions

• Unified Communicator® software enables your associates to effectively manage your communications with powerful features such as routing rules, presence status of coworkers, personalized call handling, customized greetings, call history, consolidated contacts and more

• Unified Messaging software streamlines all of your e-mail, fax, and voice mail messages into one universal mailbox to increase your productivity and responsiveness to customer requests or critical business matters

• Voice Processing enables your business to link your customers to the information they need 24/7; includes an automated attendant, call routing announcements, record-a-call capabilities and robust voice mail features. [Back to Top]

Axxess®

Highly scalable and feature-rich solution that combines analog, digital, wireless and IP into a single platform—giving you the choice of deploying traditional, IP telephony or a combination of both.

The Axxess® Converged Communications System meets your business's challenges and dynamic needs. Superior performance, dependability and seamless expansion capabilities are critical components to growing your business without interruption. You need a flexible, scalable system that will adapt to emerging technologies—so you're not stuck with a storeroom of outdated components. The ability to add applications, upgrades and functionality through software is imperative to minimize and protect your investment in hardware.

Features

• Offers the ability to blend the technologies of your choice—analog, digital, wireless or IP
• Provides flexible growth options
• Based on open architecture, which allows for seamless integration of Computer Telephony (CT) applications, customization and development
• Enables feature transparency of applications, extensions, systems and locations

Benefits

• Provides you with the flexibility to choose where and when to deploy the right technology for each user
• Protects your investment as technology evolves and your organization's needs change
• Increases employee productivity and customer service levels
• Brings employees closer together for a simpler, more collaborative environment [Back to Top]

Endpoints

An extensive collection of IP-, digital- and software-based endpoints designed to empower your workforce and accommodate your diverse work environment.  Many organizations have widespread business landscapes, extending far beyond the main office with the onset of telecommuting, remote associates, satellite offices and warehouse facilities. Conway Communications can help cultivate your dynamic business environment with our collection of feature-rich endpoint solutions. Our endpoints are exclusively designed to empower your resources, while maximizing the return on your converged communications investment. Whether you require IP-based phones, digital office phones, menu-driven display phones or software-based phones, Our suite of endpoints delivers the flexibility your organization needs for onsite employees and remote users to perform their functions with continuity.  [Back to Top]

Encore®

A small business or residential system that is highly intuitive and loaded with features that will improve the productivity of your organization and enable you to deliver a level of professionalism your customers deserve.[Back to Top]

Peripheral Products

A wide-range of communication products that bring increased productivity, ease of operation and reliability to businesses of all sizes. From analog devices and headsets, to videoconferencing equipment and premise wireless products, Inter-Tel and its providers offer you complete communication solutions at competitive prices.[Back to Top]